Peter Medhurst

This privacy policy sets out how Peter Medhurst and The Classical Music Company Ltd uses and protects any information that you provide.

Peter Medhurst is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Peter Medhurst may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th June 2026.

What we collect

We may collect the following information:

• name and job title
• contact information including email and postal addresses
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We also share the information between Peter Medhurst and the sister organisation The Classical Music Company Ltd
• We use a sub-processor to deliver emails and manage the mailing list – MailerLite
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

The lawful bases we rely on for the purposes described above are your consent, which you may withdraw at any time, where we send you marketing emails or use non-essential cookies.

Our mailing list provider, MailerLite, may store and process your information outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as an adequacy decision, Standard Contractual Clauses, or the UK International Data Transfer Agreement, to protect your information in line with UK data protection law.  You can see more details at the MailerLite Data Processing Agreement (DPA) here – https://www.mailerlite.com/legal/data-processing-agreement

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long we keep your information

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Under UK data protection law, you have a number of rights in relation to your personal information. These include the right to:

• be informed about how we use your personal information
• request access to the personal information we hold about you
• request that we correct any inaccurate or incomplete information
• request that we erase your personal information in certain circumstances
• request that we restrict our use of your personal information in certain circumstances
• receive a copy of your personal information in a portable format, or have it transferred to another organisation, in certain circumstances
• object to our use of your personal information, including for direct marketing
• withdraw your consent at any time, where we are relying on consent to use your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing using the link provided in every marketing email or the form at https://petermedhurst.com/unsubscribe-mailing-list/

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please use the contact form on the website: https://petermedhurst.com/contact/

How to complain

If you are unhappy with how we have collected or used your personal information, you have the right to complain to us in the first instance. You can do this by using the contact form at https://petermedhurst.com/contact/.

We will acknowledge your complaint within 30 days of receiving it. We will then look into your complaint without undue delay, keep you updated on our progress, and let you know the outcome.

If you are not satisfied with how we have handled your complaint, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection. You can contact the ICO at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.